Privacy Policy

Last updated: 28 June 2025

1. Who we are

Polyglot Pauline is a professional language tuition provider based in Wolverhampton. The business is operated by Pauline Carrington. For any privacy-related queries, you can contact Pauline via the contact details provided on the website.

2. What personal data we collect

We may collect and process the following types of personal data:

  • Your name, email address, and phone number (if submitted via the contact form).
  • Your enquiry message and the language(s) you're interested in learning.
  • Basic browser or device information used to improve site performance.
  • A session ID to manage page behaviour and user interaction (via PHP sessions).

3. How we collect data

Your data may be collected through:

  • Form submissions on the website.
  • Server-generated session IDs during your visit.
  • Security checks via Cloudflare Turnstile (used to prevent spam).
  • Basic website analytics (cookie-free or anonymised if in use).

4. How we use your data

We use your personal data to:

  • Respond to your enquiries and provide tuition services.
  • Ensure the website works correctly and securely.
  • Monitor general site usage trends to improve content and performance.

Your data is never sold or shared for marketing purposes.

5. Legal basis for processing

We rely on the following lawful bases:

  • Consent – when you submit an enquiry.
  • Legitimate interests – to ensure proper website functionality and protect against abuse.

6. Data retention

We retain your enquiry data for as long as necessary to respond or provide services. Session data is automatically removed when your browser session ends. We do not store sensitive data or create user accounts.

7. Third-party services

We use the following third-party services:

  • Cloudflare Turnstile – used on the contact form to block spam. This is privacy-friendly and does not use tracking cookies.
  • Cloudflare (general) – for performance and security optimisation.
  • Google Fonts and Remix Icons – loaded via CDN for design purposes.
  • PHP Sessions – used for temporary session IDs but do not contain personal data.
  • Google Analytics (if enabled) – anonymised tracking to help us understand how users navigate the site. If used, it may set cookies.

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict certain types of processing.
  • Complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us via the contact form or provided phone/email.

9. Cookies

We do not use cookies for tracking or advertising. If Google Analytics is active, it may use cookies to track visitor behaviour anonymously. You can opt out using the Google Analytics opt-out browser add-on.

10. Changes to this policy

This privacy policy may be updated from time to time. The latest version will always be available on this page.